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Defusing Anger and Aggression (2 day)
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No matter how frequently you find yourself in situations where people may become aggressive, it is important to develop the skills needed to defuse potentially dangerous situations. This workshop is designed to teach people to defuse aggression through assertiveness and interpersonal communication. The interplay between anger and aggression will be explored, including opportunities for self-assessment. Participants will leave the workshop with a diverse set of practical tips and techniques to help them respond to aggression in people.
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Day 1 - Overview of Aggression
- Violence Statistics
- Potential Aggressors
- Potential Characteristics of Aggressor
- Risk Level
- The Role of Anger
- Anger Escalation Scale
- Anger Styles
- Knowing Yourself
- Anger Styles
- Potential Aggressor Attributes
- Warning Signs
- A Framework for Defusing Aggression
Awareness
Containment
Problem Solving
Closing
Disengagement
- Special Considerations
- Things to Remember
- Threat Assessment - An Overview
- Response to Violent Situations
- Coping After a Violent Situation
- Legislation
- Employer and Employees Role in Prevention
- Presence of Inhibitors or Enablers
- Self-Assessment
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Lecture, personal reflection, skill building, video and small group discussions
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1 Day Abbreviated Version
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The one day workshop covers much of the same theory as the two day version, but there is less of an emphasis on skill demonstration, practice and discussion. When time permits, the two day version is recommended.
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info@achievecentre.com - 204-452-0180
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