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Emotional Intelligence
- Increasing Harmony and Productivity (1 day)
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Emotional intelligence (EI) refers to the ability to identify and assess the emotions of oneself and others and then to use that information to guide ones’ actions. While cognitive skills are also important, it is emotional intelligence that has the greatest impact on people’s ability to be productive and work well with others. Participants of this workshop will learn to utilize emotional intelligence more effectively through both self-assessment and skill development exercises, resulting in an increased sense of how to engage more effectively with others.
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- What is Emotional Intelligence?
- The Difference between IQ and EI
- Why EI Matters
- Myths about Emotions
- A Brief Academic History of EI
- The Impact of Emotions on Productivity and Harmony
- Assessing your Emotional Intelligence
- Knowing your Emotions
- Mastering your Emotions
- Recognizing Others' Emotions
- Influencing Others' Emotions
- Developing a Continuous EI Improvement Plan
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Lecture, personal reflection, skill building, video and small group discussions
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