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Conflict Resolution Skills
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- Dealing with Difficult People (1 day)
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Sometimes stress, personality differences or other precipitating factors can lead to conflict between individuals or within an entire group. In these situations it can feel like people are so difficult that issues with them will never be resolved. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop will teach participants to understand the dynamics of conflict and be able to respond confidently when faced with difficult situations.
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- Conflict Overview
- Areas of Conflict
- Conflict Escalation
- Views about Conflict
- Types of Conflict
- The Power of Assumption
- Positions & Interests
- Assessing the Conflict
- Finding Your Conflict Style
- Understanding Styles and Difficult Behaviours
- Questions to Consider
- Trigger Phrases and Gestures
- Skills for Resolution
- Practical Tips for Conflict Resolution
- A Resolution Process
- When Resolution is Not Reached
- Self-Assessment
- Skill Development
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Lecture, personal reflection, skill building, video and small group discussions
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info@achievecentre.com - 204-452-0180
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