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- A Process for Conflict Intervention (2 day)
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Dealing with conflict can be both frustrating and time consuming and can also limit the effectiveness of all the people involved. Whether a dispute involves two individuals or a larger group, a mediated process can resolve disputes that otherwise would continue to be a burden on all those involved. This skills based workshop is designed to give participants the understanding to work with disputing parties to identify interests, clarify issues and work towards options for resolving the conflict. Participants will have the opportunity to experience scenarios that will help prepare them for intervening in various conflict situations.
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- Mediation Overview
- Alternative Dispute Resolution Spectrum
- Types of Mediation
- Your Context
- Conflict Dynamics
- Assessing the Situation
- Road Blocks to Effective Mediation
- Qualities of a Mediator
- Self Awareness
- Being Aware of Resistance
- Mediation Skills
- Mediation Strategies
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- The Mediation Process
- Pre-Mediation
- To Proceed or Not to Proceed
- Mediation Preparation
- Introduction and Ground Rules
- Information Sharing
- Problem Identification
- Problem Solving and Resolution
- Agreement
- Other Mediation Considerations Group Interventions
- Increasing Abilities
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Lecture, personal reflection, small group discussions, case study review, skill development
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info@achievecentre.com - 204-452-0180
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