Sometimes stress,
personality differences or other precipitating factors can lead to conflict
between individuals or within an entire group. Dealing with conflict can
be both frustrating and time consuming, and can limit the effectiveness of all
the people involved. Whether a dispute involves two individuals or a
larger group, a mediated process can resolve disputes that otherwise continue
to be a burden on all those involved. ACHIEVE's mediators will work with
disputing parties to identify interests, clarify issues and work towards
options for resolving the conflict. The time required for mediation is
different in each situation and will be assessed on a case by case basis.
Successful mediation requires:
Desire to resolve conflict from both parties
Both parties agree to the mediation process
The mediator to be viewed as un-biased
While there are some
circumstances (violence, harassment, etc.) where the use of mediation may not
be suitable, in most cases when all of the proceeding points for successful
mediation are met, mediation has a high success rate.If the focus of mediation is for a larger
group, it can be very beneficial for participants to take our training in Conflict
Resolution Skills - Dealing with Difficult People, before beginning the
mediation process.