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- An Informal Process for Conflict Resolution (2 day)
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When two people are in conflict, the negative impact of the dispute typically affects more people than just the disputants. Others often get sucked into a conflict that becomes time consuming and limits the productivity of everyone. When people involved in conflict cannot resolve it on their own, a third party facilitator may be what is needed to resolve the dispute. This skills based workshop is designed to give participants the understanding to work with disputing parties to identify interests, clarify issues and work towards options for resolving the conflict. Participants will have the opportunity to experience scenarios that will help prepare them for intervening in various conflict situations.
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- Mediation Overview
- Alternative Dispute Resolution Spectrum
- Types of Mediation
- Your Context
- Conflict Dynamics
- Assessing the Situation
- Road Blocks to Effective Mediation
- Qualities of a Mediator
- Self Awareness
- Being Aware of Resistance
- Mediation Skills
- Mediation Strategies
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- The Mediation Process
- Pre-Mediation
- To Proceed or Not to Proceed
- Mediation Preparation
- Introduction and Ground Rules
- Information Sharing
- Problem Identification
- Problem Solving and Resolution
- Agreements that Stick
- Other Mediation Considerations
- Increasing Abilities
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Lecture, personal reflection, video, small group discussions, case study review and skill development
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