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Dealing with Difficult People (1 day)
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Everyone encounters difficult people on a regular basis and typically
conversations with them leave people feeling frustrated, stressed, angry and
tired. This workshop will analyze what is happening in those exchanges and
demonstrate how people can adapt their strategies to bring about more
productive conversations with those they find difficult. The effect of
intervention styles will be explored, in particular, how different styles
interact with each other. Participants will also learn how to change
their interactions with difficult people in order to influence their behaviour,
resulting in more positive outcomes.
Register Now
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- Difficult
People
- My Difficult
Person
- Reasonable
People
- Influence:
What You Control
- Intervention
Styles and Difficult People
- Finding Your
Intervention Style
- Four
Difficult Types of People
- The
Chronically Angry Person
- Anger
Cycle
- Anger
Defusing Process
- The Resistant
Person
- Dealing with
the Resistant Person
- The Passive
Aggressive Person
- Dealing with
Passive Aggressiveness
- The Bullying
Person
- Dealing with
the Bullying Person
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Lecture, personal reflection, skill building, video and small group discussions
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