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Assertive Communication (1 day)
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Understanding our communication style and how we interact with others is essential to positive and productive relations. Effective communication requires us not only to be aware of ourselves, but also to be responsive and aware of others. Being assertive in communication is the ability to express positive and negative ideas and feelings in a transparent, welcoming and direct way – to state clearly and without defensiveness what one needs. Participants of this workshop will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun, practical and highly effective at improving communication awareness and skills.
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- Communication Overview
- Qualities of a Good Communicator
- Road Blocks to Communication
- Three Parts of Communication
- Beginning with Yourself
- Assertiveness Test
- Characteristics of Communication Types
- Shyness and Passive Communication
- Setting Reasonable Limits
- Responding to Criticisms
- How to be Heard
- How to Disagree
- Positive Self-Talk
- Dealing with Fear and Anxiety
- General Communication Tips
- Story Telling
- Phone or Email
- Key Communication Skills
- Self-Assessment
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Lecture, personal reflection, skill building, video and small group discussions
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info@achievecentre.com - 204-452-0180
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