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Conflict Resolution Skills - Dealing with Difficult People (1 day)
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Sometimes stress, personality differences or other precipitating factors can lead to conflict between individuals or within an entire group. In these situations it can feel like people are so difficult that issues with them will never be resolved. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop will teach participants to understand the dynamics of conflict and be able to respond confidently when faced with difficult situations.
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- Conflict Overview
- Areas of Conflict
- Views about Conflict
- Conflict Escalation
- Types of Conflict
- The Power of Assumptions
- Where’s Conflict Affecting You?
- Positions & Interests
- Assessing the Conflict
- Finding Your Conflict Style
- Trigger Phrases
- Practical Tips for Conflict Resolution
- Beliefs & Assumptions
- A Resolution Process
- Mediation Overview
- The Mediation Process
- Self-Assessment
- Skill Development
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Lecture, personal reflection, skill building, video and small group discussions
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info@achievecentre.com - 204-452-0180
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